IT Service Management

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The Information Technology Services Administration (ITSM), is the implementation of the set of best practices documented in ITIL and some other standardized and internationally accepted frameworks and references, for the use of Information Technologies so that companies and organizations achieve their goals through continuous improvement.

The success of modern businesses depends to a large extent on the Information Technology services they provide and, therefore, it is vitally important that there is a high level of support, as well as response in case resolution and customer service. in relation to the management of these services.

The reality is that companies today have to manage too many computers, systems, and applications; and therefore, the work of the help desk has become a more difficult task, in addition to the end users who are provided support, are increasingly demanding. For this reason, it is necessary to adopt technologies and systems that allow IT services to be managed efficiently and intelligently; and take full advantage of the automation capabilities they provide.

IT Service Management is a discipline that focuses on aligning IT services with the processes and needs of the company, through the correct implementation of best IT Governance practices and the integration of factors: People , Processes and Technology; all for the sole purpose of benefiting end users.

Frameworks

The Information Technology Services Administration (ITSM) is based on best practices, reference frameworks and international standards, such as the following:

ISO / IEC 20000
ITIL - Information Technology Infrastructure Library
COBIT - Control Objectives for Information and Related Technology
MOF - Microsoft Operations Framework
BISL - Business Information Services Library
ASL - Application Services Library
ISO / IEC 17799-27000x

ITSM Service Desk, ITSM Help Desk Implementation, Service Desk Implementation, Freshservice, Freshworks, ServiceNow Consulting

ITSM Service Desk, Help Desk Software, Help Desk Implementation, Service Desk Implementation, Best ITSM Software, Freshservice, Freshworks, ServiceNow Consulting, ServiceNow Implementation

Generally a good IT Service Management system should include modules for:

Incident Management
Problem Management
Change and Release Administration
Application Management
Asset Management
Administration of Policies and Procedures
Human Resources Process Administration
Reports and Analytics
Easy integration with other systems, applications and devices.
Automations, Artificial Intelligence and Machine Learning

At BABEL Systems we recommend the implementation of FreshService by Freshworks or ServiceNow, two of the best platforms in the world. Learn a little more about each of them by clicking on the following images, contact a sales consultant, evaluate the options and decide which is the best for your company.